Leadership, Productivity
How to Achieve a Balanced Life
With ever-increasing demands in both our professional and personal lives, work/life balance can feel impossible to achieve. And yet, achieving a balanced life is critical to our health, happiness, and success. Many, if not most,…
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Communication, Employee Engagement, Leadership
8 Ways to Successfully Lead Millennials
It’s hard to conduct a leadership seminar these days without someone bringing up their difficulties with managing millennials. Millennials (defined as those aged 18-34) now number 75.4 million, surpassing the 74.9 million Baby Boomers (ages…
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Communication, Leadership, Productivity
8 Habits of Emotionally Intelligent Leaders
We’re all familiar with what an IQ is, but far fewer people are in touch with how their EQ, or emotional intelligence, impacts their success. To be effective at building relationships where people are motivated…
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Communication, Employee Engagement, Leadership
Gratitude is Good for Us, and Good for Business
Gratitude has one of the strongest links to mental health and satisfaction with life of any personality trait—more so than even optimism, hope, or compassion. Grateful people experience higher levels of positive emotions such as…
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Communication, Leadership, Negotiation
Do Your Words Attract or Repel Others?
To be successful as a leader, you need to be able to build relationships where people are highly motivated to follow your passion, vision, and direction. Consider for a moment the effect your words have…
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Communication, Employee Engagement, Leadership, Leading Change
The Critical Role of Top-Down Communication
Management at all levels of an organization play a significant role in the communication that flows down to employees. Despite their best efforts, top-down communication continues to be an issue for many of the organizations we encounter….
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Employee Engagement, Leadership, Productivity
6 Ways to Create a Motivating Workplace Culture
Motivation is a critical element of employee engagement and organizational success. While employees need to have internal motivation, leaders are also responsible for creating a motivational culture where employees are able to contribute their best…
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Customer Service, Employee Engagement, Leadership
How to Tactfully Discuss Customer Complaints with Employees
Customers are critical to a business’s success. So what happens when you receive multiple complaints from customers about an employee’s behavior? An executive we’re coaching recently faced this problem with a long-term employee. The complaints…
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Employee Engagement, Leadership, Productivity
Hire for Success (and Less Stress)
Hiring great candidates contributes to the long-term success of your team and organization. When hiring goes awry, however, it has far-reaching consequences. Have you ever thought to yourself, “I can’t believe I ever hired this…
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Communication, Leadership, Productivity
Open Doors and Closed Minds
Many managers claim to have an open door policy. While these managers’ doors may be open, employees often find their minds are closed. Stated another way, their managers are not approachable, accessible or interested in…
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