Leadership, Leading Change, Productivity
Great Leaders Make Tough Decisions Quickly
Sound decisions are a hallmark of great leadership. But, that doesn’t make decisions, such as whether to terminate a member of the team or share an employee concern with your own leader, any easier. How…
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Employee Engagement, Leadership, Most Popular Posts
4 Easy Ways to Recognize and Celebrate Success
With the million and one things that keep us busy every day, it is far too easy to forget to take the time to celebrate our many successes along the way. George Burns said it best:…
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Leadership, Productivity
How to Achieve a Balanced Life
With ever-increasing demands in both our professional and personal lives, work/life balance can feel impossible to achieve. And yet, achieving a balanced life is critical to our health, happiness, and success. Many, if not most,…
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Communication, Employee Engagement, Leadership
8 Ways to Successfully Lead Millennials
It’s hard to conduct a leadership seminar these days without someone bringing up their difficulties with managing millennials. Millennials (defined as those aged 18-34) now number 75.4 million, surpassing the 74.9 million Baby Boomers (ages…
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Communication, Leadership, Productivity
8 Habits of Emotionally Intelligent Leaders
We’re all familiar with what an IQ is, but far fewer people are in touch with how their EQ, or emotional intelligence, impacts their success. To be effective at building relationships where people are motivated…
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Communication, Employee Engagement, Leadership
Gratitude is Good for Us, and Good for Business
Gratitude has one of the strongest links to mental health and satisfaction with life of any personality trait—more so than even optimism, hope, or compassion. Grateful people experience higher levels of positive emotions such as…
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Communication, Leadership, Negotiation
Do Your Words Attract or Repel Others?
To be successful as a leader, you need to be able to build relationships where people are highly motivated to follow your passion, vision, and direction. Consider for a moment the effect your words have…
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Communication, Employee Engagement, Leadership, Leading Change
The Critical Role of Top-Down Communication
Management at all levels of an organization play a significant role in the communication that flows down to employees. Despite their best efforts, top-down communication continues to be an issue for many of the organizations we encounter….
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Employee Engagement, Leadership, Productivity
6 Ways to Create a Motivating Workplace Culture
Motivation is a critical element of employee engagement and organizational success. While employees need to have internal motivation, leaders are also responsible for creating a motivational culture where employees are able to contribute their best…
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Customer Service, Employee Engagement, Leadership
How to Tactfully Discuss Customer Complaints with Employees
Customers are critical to a business’s success. So what happens when you receive multiple complaints from customers about an employee’s behavior? An executive we’re coaching recently faced this problem with a long-term employee. The complaints…
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