Communication, Employee Engagement, Executive Coaching, Leadership
When Your Culture Says One Thing and Your Leaders Do Another
We were conducting an employee survey for a company with multiple locations when something caught our attention. One location’s scores were significantly lower than those at every other site, particularly in the leadership section. The…
Read MoreCommunication, Employee Engagement, Executive Coaching, Leadership
The Difference Between Being Liked and Being Trusted
We get called in for two reasons when a leader has a high need to be liked. Either the department is not meeting its goals, or the top performers are leaving. Sometimes both are happening…
Read MoreCommunication, Employee Engagement, Executive Coaching, Leadership
The Trust Your Team Has in You Is More Fragile Than You Think
Most leaders believe their team trusts them. Most of them are at least partially right. That’s not an indictment. It’s a structural reality. As leaders rise, the feedback they receive gets filtered. People stop saying…
Read MoreCommunication, Employee Engagement, Executive Coaching, Leadership
Why Your Best Leaders Are Quietly Burning Out
The leaders most at risk of burning out in your organization are not the ones who are struggling. They are the ones who are succeeding. Your strongest leaders are the ones absorbing the most pressure….
Read MoreCommunication, Employee Engagement, Executive Coaching, Leadership
The Leader Who Refuses to Be Coached
There is a moment early in almost every coaching engagement that tells me a great deal about where things are headed. The leader across from me begins describing the situation that brought them there, and…
Read MoreCommunication, Employee Engagement, Executive Coaching, Leadership
How to Lead a Change-Fatigued Team Without Losing Their Trust
A CEO stopped mid-sentence during one of our consulting sessions. “I don’t understand,” she said. “We’ve explained the changes. We’ve shown them the data. We’ve answered their questions. Why are they still resisting?” We hear…
Read MoreCommunication, Employee Engagement, Executive Coaching, Leadership
Why Leaders Lose Trust — and How to Earn It Back
We worked with a CEO who was convinced his team trusted him. How did he know? Because they never pushed back. No one challenged his decisions. No one questioned his direction. He read their silence…
Read MoreEmployee Engagement, Executive Coaching, Leadership
The Decision You’re Avoiding Is Costing You More Than You Think
Every leader I work with has a decision they’re sitting on. They know what it is. They know what needs to happen. And they’re not doing it. Sometimes it’s a personnel decision that’s been overdue…
Read MoreCommunication, Employee Engagement, Executive Coaching, Leadership
Why Comfortable Is not a good thing in Leadership
We were brought in to coach a director who had been with his organization for most of his career. He had grown up there, knew the systems inside and out, and had built a department…
Read MoreEmployee Engagement, Executive Coaching, Leadership
What Happens After Leaders Make the Hard Decision Defines their Leadership
Making a tough decision is hard. Communicating it is harder. Most leaders I work with can eventually make a decision. Where they stumble is in what comes next. They soften the message. They over-explain. They…
Read More

