Leadership
7 Ways to Fail Your Way to Success
When we think about success, failure isn’t the word that usually comes to mind. And yet, success rarely happens without multiple failures along the way. Most people we would consider to be highly successful…
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Customer Service
The Critical Ingredient of Extraordinary Customer Service
In today’s global marketplace where many companies offer similar products for comparable or lower prices, great organizations know the competitive edge is gained or sacrificed through customer service. In a class I taught at San…
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Employee Engagement, Leadership, Leading Change, Most Popular Posts
Great Leaders Keep Employees Uncomfortable
Ensuring a positive and engaging work environment is a key leadership responsibility. But, when people confuse this responsibility with keeping everyone happy and base their decisions solely on this goal, problems arise. A manager…
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Employee Engagement, Leadership, Productivity
Empowering Great Employees to Make Great Decisions
Great decision-making skills are critical to a leader’s success. What people tend to forget, however, is that trusting employees to make great decisions is equally critical to a leader’s success. We’ve worked with many…
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Leadership
8 Signs You May be Lacking Confidence
Confidence tops the list of important leadership qualifications. And yet, most (if not all) leaders experience a dip in confidence along the way. Unfortunately, a lack of confidence is easy to spot in a leader,…
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Employee Engagement, Leadership
The New Golden Rule of Leadership
Most of us grew up with parents and teachers who taught us the Golden Rule; treat others the way you want to be treated. That is an awesome rule of thumb for most aspects of…
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Communication, Employee Engagement, Leadership
7 Ways to Encourage Open Communication
An executive we work with recently mentioned that employees had not expressed concerns or recommended any organizational changes to the leadership team. This was taken as good news until I asked if the leadership team…
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Leadership, Leading Change
Successfully Moving from Peer (and friend) to Manager
You’ve just received a promotion, and you’re ecstatic. You can’t wait to start your new leadership position, and the wheels are already turning with exciting ideas to implement. But, it comes to your attention…
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Communication, Leadership
Boss . . . We Have A Problem!
No one likes to be the bearer of bad news, but life happens and problems are a reality. So how do you bring a problem to your manager’s attention without being the messenger that…
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Leadership, Leading Change
Leading Change in the Face of Opposition
Robert F. Kennedy once said, “About twenty percent of the people are against any change.” Our findings, in working with managers and supervisors tasked with leading organizational change, support Kennedy’s theory. No matter how…
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