Friendship, Negotiating Tactics, Negotiation, The Master Negotiator
3 Keys to Achieving a Win-Win Outcome
Have you ever walked away from a negotiation thinking, “I will never do business with this person again!” If so, you probably felt like you lost big time. Although great negotiators drive a hard bargain,…
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Communication, Leadership
7 Ways to Act Effectively on Negative Feedback
No one enjoys receiving criticism or negative feedback. It especially tends to sting when it highlights something you need to change. Unfortunately, leadership requires us to be able to accept feedback effectively and respond appropriately…
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Employee Engagement, Leadership
8 Reasons Your Top Talent is Leaving
Today’s competitive labor market means employers need talented employees a lot more than talented employees need employers. And while pay and benefits are important, they don’t even make the list of most common reasons why…
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Communication, Employee Engagement, Leadership
Are You a Leader?
When you think of your title, how do you see yourself? Are you a leader, or are you the boss, supervisor, manager, director, general manager, vice president or president of a group of people? …
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Communication, Employee Engagement, Leadership
9 Ways to Enhance Top-Down Communication
Ensuring effective top-down communication is a key responsibility of senior management. However, many organizations still struggle with ineffective communication. According to our benchmarks for Employee Opinion and Engagement Surveys, only 54.3% of employees feel…
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Employee Engagement, Leadership
The Right Kind of Diversity Builds Team Success
Diversity has long been linked to a team’s success. Most of us think about diversity in terms of race, age, gender, sexual orientation, socio-economic status or religion. But, there are many more types of diversity…
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Communication, Employee Engagement, Leadership, Leading Change, Productivity
Increasing Workplace Culture and Morale Isn’t HR’s Job
After companies conduct an Employee opinion survey, they are faced with the challenge of taking action to create real change. Where some organizations go wrong is holding HR accountable for changing culture and morale within…
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Employee Engagement, Leadership
The 50/50 Odds of Executive Coaching
We often receive calls from our clients that go something like this, “Peter, I have an executive/manager on my team who is technically sound and highly competent at doing his job. However, when it comes…
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Leadership
7 Ways to Fail Your Way to Success
When we think about success, failure isn’t the word that usually comes to mind. And yet, success rarely happens without multiple failures along the way. Most people we would consider to be highly successful…
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Customer Service
The Critical Ingredient of Extraordinary Customer Service
In today’s global marketplace where many companies offer similar products for comparable or lower prices, great organizations know the competitive edge is gained or sacrificed through customer service. In a class I taught at San…
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