Communication, Customer Service, Employee Engagement
Empowering Employees Through Decision Making
We have worked with many managers who have created great organizations. They are strong, technically. They make the right decisions. They produce great outcomes. But, when we interview their employees, we find out that people…
Read More
Communication, Leadership
What We Have is A Failure to Communicate!
If you ask most managers if they communicate the right amount of information to their boss, peers and direct reports, most managers will tell you confidently that they are good communicators. Despite most managers feeling…
Read More
Employee Engagement, Executive Coaching
How to build a team that drives results
Building and maintaining a productive team is, at times, challenging for every leader. It can be even more challenging for a new leader. But with the right set of leadership skills every leader can build…
Read More
Communication, Executive Coaching
Great Leaders are Great Learners
Learning is an ongoing professional commitment – a commitment that could save your company or even your life – as we learned from Juan Manuel Fangio’s experience in the 1950 Monaco Grand Prix recounted in…
Read More
Communication, Employee Engagement
Morale Building Made Easy
The results of many Employee Opinion Surveys we conduct often indicate that morale is low in specific departments or across the entire organization. Morale is tricky because it is usually the result of other problems….
Read More
Communication, Employee Engagement, Leadership, Leading Change
Leaders: The Warning Siren Has Sounded…It is Time to Up Your Game
If your employees had a ton of options of whom they work for and report to, would they choose you as their leader? It is a great question and you may be about to find…
Read More
Employee Engagement, Leadership, Leading Change
Are Women Leaders Better at Engaging Employees?
In a time where Employee Engagement across the American workforce remains low, businesses are still failing to tap in on one key competitive weapon – women in leadership. Over the last six months, several of…
Read More
Communication, Leadership
Roadblock to Success
Clients frequently call us with concerns about waning productivity, diminishing morale and ever-increasing turnover. When we conduct surveys and focus groups with employees, we often discover that the real culprit is poor cross-departmental communication and…
Read More
Productivity
Has your Strategic Planning Meeting Come to a Stalemate?
Strategic planning is a vital part of every successful organization. Yet, at times strategic planning can seem daunting, time consuming and fraught with disagreements or even come to an impasse. Frequently our clients tell us…
Read More
Employee Engagement, Leadership
When Likability becomes a Liability
A desire to be liked and accepted is deeply ingrained in just about everyone. It is a human trait that often drives the actions and decisions people make on a daily basis. In leadership, this…
Read More
