Communication, Employee Engagement, Executive Coaching, Leadership
Accountability Without Micromanagement
We were brought in to coach a leader who was struggling to meet her department’s goals. Projects were behind. Emails were going unanswered. Her own leader was frustrated and running out of patience. When we…
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The Leadership Gap Nobody Wants to Talk About
We have sat in more board meetings than we can count where the conversation turns to risk, and someone at the table asks the CEO a version of the same question: “If something unexpected happened…
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What Gets Measured Gets Managed, But Not Always Improved
We were brought in to work with an organization after their HR vice president did something that takes more courage than most leaders give it credit for. She looked at her engagement data and said,…
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Why Leadership Is Tougher Than You Think It Is
Most leaders I work with didn’t fully understand what they were signing up for when they took the job. That’s not a criticism. It’s just the truth. Leadership looks one way from the outside and…
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The Communication Mistake Leaders Don’t Know They’re Making
A leader we were coaching came to us frustrated with a member of his team. He had given this employee clear goals, he said, and the work still wasn’t coming back the way he needed…
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The Hidden Cost of Leading Friends
When we get called in to work with a struggling leader, one of the first things we do is interview the people on that leader’s team. It tells us a great deal about what’s really…
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When motivation and engagement shift
The pace of change in most organizations today is relentless, and for leaders trying to keep their teams motivated and engaged, it can feel like running uphill. Employees are navigating uncertainty, shifting priorities, and in…
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When good intentions derail your leadership
We recently worked with a manager who was genuinely puzzled by what was happening on their team. By their own account, they had built a positive environment. Their door was always open. They accommodated personal…
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Onboarding as a retention strategy
We were asked by a client to conduct a follow-up survey focused specifically on how changes were being communicated across the organization. It had shown up as a low-scoring area, and senior leaders were genuinely…
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When Engagement Surveys Fail
When we administer a survey for a new client, it is not uncommon to receive an email from an employee that says something like this: “Why should I even take the survey? Nothing ever changes.”…
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