All posts by Dusty Tockstein

We were conducting an employee survey for a company with multiple locations when something caught our attention. One location’s scores were significantly lower than those at every other site, particularly in the leadership section. The…

We get called in for two reasons when a leader has a high need to be liked. Either the department is not meeting its goals, or the top performers are leaving. Sometimes both are happening…

There is a moment early in almost every coaching engagement that tells me a great deal about where things are headed. The leader across from me begins describing the situation that brought them there, and…

We worked with a CEO who was convinced his team trusted him. How did he know? Because they never pushed back. No one challenged his decisions. No one questioned his direction. He read their silence…

We were brought in to coach a director who had been with his organization for most of his career. He had grown up there, knew the systems inside and out, and had built a department…

We were brought in to coach a leader who was struggling to meet her department’s goals. Projects were behind. Emails were going unanswered. Her own leader was frustrated and running out of patience. When we…

We were brought in to work with an organization after their HR vice president did something that takes more courage than most leaders give it credit for. She looked at her engagement data and said,…

A leader we were coaching came to us frustrated with a member of his team. He had given this employee clear goals, he said, and the work still wasn’t coming back the way he needed…