Coaching Employees to Improve Performance

To be a successful leader in today’s environment, the role of a manager becomes that of a coach, counselor, facilitator, and mentor in guiding and developing employees. Some employees desire to learn and grow. They recognize the need to change and will quickly adapt to the feedback of a supervisor or manager. Other employees are not easily coached to improve their performance. This program is dedicated to providing supervisors and managers with the tools and skills they will need to coach both top performing employees, as well as employees who have significant room for improvement.

This coaching employees workshop will improve performance by providing ideas and techniques for creating a motivating environment that brings out the best in employees, and helps build a winning team. Emphasis will be placed on effectively dealing with the most challenging employees, enabling them to grow and change behaviors that do not contribute to the organization’s success.

Before beginning this workshop, we conduct a thorough assessment developed through interviews with managers, supervisors, and employees. This helps us gain an inside look at the opportunities and challenges your organization faces. We then process that information to develop a customized program tailored to meet your needs. Our experienced trainers spend as much time researching your organization and tailoring the program to your specific needs as they do presenting the course.

Objectives:

To provide participants with ideas and techniques all supervisors can use to successfully coach employees to improve their performance by bringing out the best in them, bettering morale and enhancing teamwork.

Key Topics:

• The characteristics of great coaches and counselors
• Appropriately identifying behaviors, not attitudes, requiring coaching
• Setting objective standards
• Giving and receiving feedback
• Making feedback specific
• Effectively handling performance problems
• Dealing with difficult employees
• Practice using a coaching model to correct performance problems