Employee Engagement, Leadership, Productivity
Empowering Great Employees to Make Great Decisions
Great decision-making skills are critical to a leader’s success. What people tend to forget, however, is that trusting employees to make great decisions is equally critical to a leader’s success. We’ve worked with many…
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Employee Engagement, Leadership
The New Golden Rule of Leadership
Most of us grew up with parents and teachers who taught us the Golden Rule; treat others the way you want to be treated. That is an awesome rule of thumb for most aspects of…
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Communication, Employee Engagement, Leadership
7 Ways to Encourage Open Communication
An executive we work with recently mentioned that employees had not expressed concerns or recommended any organizational changes to the leadership team. This was taken as good news until I asked if the leadership team…
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Employee Engagement, Leadership, Most Popular Posts
4 Easy Ways to Recognize and Celebrate Success
With the million and one things that keep us busy every day, it is far too easy to forget to take the time to celebrate our many successes along the way. George Burns said it best:…
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Communication, Employee Engagement, Leadership
8 Ways to Successfully Lead Millennials
It’s hard to conduct a leadership seminar these days without someone bringing up their difficulties with managing millennials. Millennials (defined as those aged 18-34) now number 75.4 million, surpassing the 74.9 million Baby Boomers (ages…
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Communication, Employee Engagement, Leadership
Gratitude is Good for Us, and Good for Business
Gratitude has one of the strongest links to mental health and satisfaction with life of any personality trait—more so than even optimism, hope, or compassion. Grateful people experience higher levels of positive emotions such as…
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Communication, Employee Engagement, Leadership, Leading Change
The Critical Role of Top-Down Communication
Management at all levels of an organization play a significant role in the communication that flows down to employees. Despite their best efforts, top-down communication continues to be an issue for many of the organizations we encounter….
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Employee Engagement, Leadership, Productivity
6 Ways to Create a Motivating Workplace Culture
Motivation is a critical element of employee engagement and organizational success. While employees need to have internal motivation, leaders are also responsible for creating a motivational culture where employees are able to contribute their best…
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Customer Service, Employee Engagement, Leadership
How to Tactfully Discuss Customer Complaints with Employees
Customers are critical to a business’s success. So what happens when you receive multiple complaints from customers about an employee’s behavior? An executive we’re coaching recently faced this problem with a long-term employee. The complaints…
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Employee Engagement, Leadership, Productivity
Hire for Success (and Less Stress)
Hiring great candidates contributes to the long-term success of your team and organization. When hiring goes awry, however, it has far-reaching consequences. Have you ever thought to yourself, “I can’t believe I ever hired this…
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