Communication, Employee Engagement, Leadership, Leading Change
The Critical Role of Top-Down Communication
Management at all levels of an organization play a significant role in the communication that flows down to employees. Despite their best efforts, top-down communication continues to be an issue for many of the organizations we encounter….
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Employee Engagement, Leadership, Productivity
6 Ways to Create a Motivating Workplace Culture
Motivation is a critical element of employee engagement and organizational success. While employees need to have internal motivation, leaders are also responsible for creating a motivational culture where employees are able to contribute their best…
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Customer Service, Employee Engagement, Leadership
How to Tactfully Discuss Customer Complaints with Employees
Customers are critical to a business’s success. So what happens when you receive multiple complaints from customers about an employee’s behavior? An executive we’re coaching recently faced this problem with a long-term employee. The complaints…
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Employee Engagement, Leadership, Productivity
Hire for Success (and Less Stress)
Hiring great candidates contributes to the long-term success of your team and organization. When hiring goes awry, however, it has far-reaching consequences. Have you ever thought to yourself, “I can’t believe I ever hired this…
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Communication, Leadership, Productivity
Open Doors and Closed Minds
Many managers claim to have an open door policy. While these managers’ doors may be open, employees often find their minds are closed. Stated another way, their managers are not approachable, accessible or interested in…
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Friendship
Retaining Top Talent and the Role of Exit Interviews
The ultimate goal of every organization is to retain their top talent. And yet, every company loses employees. The best organizations make understanding the reasons employees leave part of their strategic plan. They keep their…
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Communication, Employee Engagement, Leadership
Are You a Leader, Manager, or Hostage?
We have come across a number of managers who fail to confront an employee’s unacceptable behaviors for a variety of reasons. Failing to hold team members accountable for their behavior results in a snowball effect…
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Communication, Employee Engagement, Leadership
6 Steps to Building a Dysfunctional Team
If you’ve been in business long enough, you have most likely been a part of a dysfunctional team at some point. Maybe your team members didn’t communicate well with each other, or maybe they didn’t…
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Employee Engagement, Leadership
The Power of Failure
Sometimes, despite your best efforts, things just don’t go as planned. You experience challenges, setbacks and outright failures. You look back at your life and begin to count the few failures, losing sight of your…
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Communication, Employee Engagement, Leadership
Are You Asking the Right Questions?
My father passed away last year at 94 years-young. He was always fond of telling me, “Remember, people like you better when they’re the ones doing the talking.” Great leaders know this, and have a…
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