COMMUNICATION SKILLS

Relationship Strategies – Building an Even Stronger Team

Accepting and understanding the fact that people are different, and therefore need to be treated differently, is integral to the success of any team or relationship. Whether you are a CEO, senior vice president, director, manager, supervisor, or employee, the key to building successful relationships depends on your ability to identify the differences in people and then treat them accordingly.

This keynote will help participants identify different communication styles, isolate their own preferred style, and learn how to communicate appropriately with each behavioral pattern. When we learn to interact appropriately with different styles, its easier to establish trust, credibility and rapport with a counterpart. As a side benefit, this will also create more open, honest, and tension-free relationships.

Customer Service

Extraordinary Customer Service Training

Before even beginning their interaction with your business or organization, many customers will have already researched your product or service online and read online reviews and experiences from your current or past customers. This change in the way customers approach businesses could mean a serious financial loss for the organizations whose customer service representatives do not know how to treat customers, and a tremendous gain to those who do. Because customer service is one of today’s most important business assets, this customer service training session is for anyone who has, or is responsible for, internal or external customer contact.

Negotiation and Persuasion Training

Your employees are out there negotiating for your organization on a daily basis. We understand that you need your employees to be equipped with the best negotiation and persuasion skills to, not only increase profits and lower expenses, but to build life-long relationships with your clients and customers.

This negotiation and persuasion training program is specifically designed for any business professional who is responsible for successfully negotiating outcomes for their organization. The goal of this program is to provide participants with the skills and tools to maximize their negotiated outcomes and build life-long relationships where both counterparts feel their needs and goals have been met.