Negotiating Tactics
Negotiation Tactic #73 – Funny Money
Summary: Breaking the price up into small increments to lessen the impact of the total amount. With this tactic, you break dollars and cents down into such small amounts that your counterpart doesn’t realize he…
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Negotiation Tactic #72 – Low- or Highballing
Summary: Making a ridiculously low or high offer. Example You’re trying to sell your house for $289,000 when your agent brings you an offer of $260,000 from a couple who saw the house over the…
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Negotiation Tactic #71 – Withdrawn Offer
Summary: Taking back an initial offer to keep from being taken advantage of. Truly withdrawing your initial offer may be in your best interest in some situations. This tactic can be used when you feel…
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Negotiation Tactic #70 – Apparent Withdrawal
Summary: Acting uninterested in continuing the negotiation. Although you sometimes may not want to go to the extreme of walking away from a deal, you may still want to give your counterpart the feeling that…
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Negotiation Tactic #69 – We’ve Never Done That Before
Summary: Citing lack of precedent as a reason for turning down a deal point. When you cite a precedent, you use something that has happened in the past to justify a current request, position, or…
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Bridging the Gap in Multigenerational Communication
Our accountant pointed out an interesting bit of data related to our recent company phone bill: the youngest team member spent approximately 22 minutes on calls, and texted 1285 times, while the oldest team member…
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Negotiation Tactic #68 – Referencing a Benchmark
Summary: Using a well-respected source of information to support a position. Objective criteria are often useful as a baseline for negotiations. Some well-known standard benchmarks include the Kelley Blue Book, the Consumer Price Index, the…
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How to Thrill Your Customers
The term customer satisfaction is used often. But do you really want to just satisfy your customers? It’s true, satisfied customers are often repeat customers, but thrilled customers are also repeat customers; except they bring…
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Negotiation Tactic #67 – Salami
Summary: Asking for concessions one at a time, to make them more palatable. Few people eat a whole salami with one swallow. Salami just goes down easier if you cut it into small pieces. The…
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Negotiation Tactic #66 – Two Heads are Better Than One
Summary: Working alongside your counterpart to create a win-win outcome. Although it is always good to have a plan complete with solutions laid out in your mind, getting your counterpart involved in generating win-win solutions…
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