Leadership, Quest Newsletter
Unpredictable Leaders Make Employees Crazy
Two recent client events brought to light the importance of building a reputation as a leader who’s consistent and predictable. First, we led a strategic planning retreat with the senior team that lead a division…
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Our Most Read Posts of 2013
To start your year off right, here are our top five most read posts of 2013: Little Things that Make a Big Difference in Leadership How Bad Bosses Kill Employee Engagement Effective Managers Do Things…
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Negotiating Tactics
Negotiation Tactic #98 – Acting the Bully
This tactic is one of several tactics we recommend you never use. Honest, credible negotiators don’t need to use this tactic. However, there will be times when this tactic will be used against you, so…
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Leadership
Characteristics of a Great Team
If you’ve been in business for any length of time, it’s likely that you’ve been a part of a dysfunctional team. On this dysfunctional team, there’s a good chance team members don’t communicate well, or…
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Negotiation Tactic #97 – Scrambled Eggs
Summary: Providing the final terms of the negotiation only to change them last minute. A counterpart might use the Scrambled Eggs tactic to confuse you and your decision-making process. Sometimes facts and figures are used;…
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Negotiation Tactic #96 – Go Easy on Me
Summary: Asking your counterpart for leniency before making their first offer. There are times when you want the best available product or service but do not want to pay the price that the top products…
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Negotiation Tactic #95 – You Go First
Summary: Letting your counterpart vocalize his desired outcome first. Often in a negotiation, your counterpart will try to “test the waters” by attempting to have you vocalize your outcome first, giving them the advantage of…
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Negotiation Tactic #94 – You’ve Pushed Me Over the Edge
Summary: Giving up all direct communication with a counterpart. This tactic is reserved for the most difficult counterparts, when all other viable strategies have been exhausted. Once in a lifetime you are “blessed” with a…
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Negotiation Tactic #93 – Establishing Rapport
Summary: Getting to know your counterpart to establish a mutual trust. Although sharks would debate the value of this tactic, being nice and friendly helps build relationships. A counterpart is much more willing to work…
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Negotiation Tactic #91 – Jumping on the Bandwagon
Summary: Convincing a counterpart that everyone is doing it. One of the most powerful ways to sell a customer on the merit of your product is to convince the customer that everyone is using that…
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