Communication, Employee Engagement, Executive Coaching, Leadership
The Communication Habit That Is Slowly Destroying Your Team’s Trust
I coached a CEO who believed his team trusted him completely. His reasoning was simple: nobody ever challenged him. Meetings ran smoothly. Decisions moved quickly. He took the absence of pushback as proof that everyone…
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When Your Culture Says One Thing and Your Leaders Do Another
We were conducting an employee survey for a company with multiple locations when something caught our attention. One location’s scores were significantly lower than those at every other site, particularly in the leadership section. The…
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The Difference Between Being Liked and Being Trusted
We get called in for two reasons when a leader has a high need to be liked. Either the department is not meeting its goals, or the top performers are leaving. Sometimes both are happening…
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The Trust Your Team Has in You Is More Fragile Than You Think
Most leaders believe their team trusts them. Most of them are at least partially right. That’s not an indictment. It’s a structural reality. As leaders rise, the feedback they receive gets filtered. People stop saying…
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Why Your Best Leaders Are Quietly Burning Out
The leaders most at risk of burning out in your organization are not the ones who are struggling. They are the ones who are succeeding. Your strongest leaders are the ones absorbing the most pressure….
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The Leader Who Refuses to Be Coached
There is a moment early in almost every coaching engagement that tells me a great deal about where things are headed. The leader across from me begins describing the situation that brought them there, and…
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How to Lead a Change-Fatigued Team Without Losing Their Trust
A CEO stopped mid-sentence during one of our consulting sessions. “I don’t understand,” she said. “We’ve explained the changes. We’ve shown them the data. We’ve answered their questions. Why are they still resisting?” We hear…
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Why Leaders Lose Trust — and How to Earn It Back
We worked with a CEO who was convinced his team trusted him. How did he know? Because they never pushed back. No one challenged his decisions. No one questioned his direction. He read their silence…
Read MoreEmployee Engagement, Executive Coaching, Leadership
The Decision You’re Avoiding Is Costing You More Than You Think
Every leader I work with has a decision they’re sitting on. They know what it is. They know what needs to happen. And they’re not doing it. Sometimes it’s a personnel decision that’s been overdue…
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Why Comfortable Is not a good thing in Leadership
We were brought in to coach a director who had been with his organization for most of his career. He had grown up there, knew the systems inside and out, and had built a department…
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