Communication, Employee Engagement, Executive Coaching, Leadership
How to Lead a Change-Fatigued Team Without Losing Their Trust
A CEO stopped mid-sentence during one of our consulting sessions. “I don’t understand,” she said. “We’ve explained the changes. We’ve shown them the data. We’ve answered their questions. Why are they still resisting?” We hear…
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The Decision You’re Avoiding Is Costing You More Than You Think
Every leader I work with has a decision they’re sitting on. They know what it is. They know what needs to happen. And they’re not doing it. Sometimes it’s a personnel decision that’s been overdue…
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What Happens After Leaders Make the Hard Decision Defines their Leadership
Making a tough decision is hard. Communicating it is harder. Most leaders I work with can eventually make a decision. Where they stumble is in what comes next. They soften the message. They over-explain. They…
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The Leadership Gap Nobody Wants to Talk About
We have sat in more board meetings than we can count where the conversation turns to risk, and someone at the table asks the CEO a version of the same question: “If something unexpected happened…
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Why Leadership Is Tougher Than You Think It Is
Most leaders I work with didn’t fully understand what they were signing up for when they took the job. That’s not a criticism. It’s just the truth. Leadership looks one way from the outside and…
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The Hidden Cost of Leading Friends
When we get called in to work with a struggling leader, one of the first things we do is interview the people on that leader’s team. It tells us a great deal about what’s really…
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When good intentions derail your leadership
We recently worked with a manager who was genuinely puzzled by what was happening on their team. By their own account, they had built a positive environment. Their door was always open. They accommodated personal…
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Are You a Manager or a Coach? Why the Difference Matters More Than You Think
We were working with a client on their employee engagement survey when they made an unusual request. They asked if we could change the word “manager” to “coach” throughout the survey. At first glance, it…
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The Delegation Trap: Why Letting Go Is One of the Hardest Things a Leader Can Do
An executive we were coaching not long ago told us he was completely overwhelmed. “I can’t take on one more thing,” he said. “I already have more than I can handle.” When we asked whether…
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Silence is always more damaging than the truth.
We were conducting an organizational assessment for a department that had been struggling with low morale for months. When we sat down with the employees, the picture came together quickly. They were unclear about their…
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