Customer Service
The Critical Ingredient of Extraordinary Customer Service
In today’s global marketplace where many companies offer similar products for comparable or lower prices, great organizations know the competitive edge is gained or sacrificed through customer service. In a class I taught at San…
Read MoreEmployee Engagement, Leadership, Leading Change, Most Popular Posts
Great Leaders Keep Employees Uncomfortable
Ensuring a positive and engaging work environment is a key leadership responsibility. But, when people confuse this responsibility with keeping everyone happy and base their decisions solely on this goal, problems arise. A manager…
Read MoreEmployee Engagement, Leadership, Productivity
Empowering Great Employees to Make Great Decisions
Great decision-making skills are critical to a leader’s success. What people tend to forget, however, is that trusting employees to make great decisions is equally critical to a leader’s success. We’ve worked with many…
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8 Signs You May be Lacking Confidence
Confidence tops the list of important leadership qualifications. And yet, most (if not all) leaders experience a dip in confidence along the way. Unfortunately, a lack of confidence is easy to spot in a leader,…
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