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Six Secrets to Getting More Done With the Staff You Have

One complaint we often hear from the leaders we work with is, “I don’t have enough staff.”  Many leaders have described to us the level of stress they feel because they know they could do so much more if only they had more time or more people. Similarly, the results of over 350 Employee Opinion Surveys we have conducted tell...

Think Twice Before You Hit Send

Are you sure you want to send that email? Take a second and think twice before you hit the send button on that email or text that should have stayed in your drafts folder. Each year, we have the privilege of coaching managers who have sent an email that, to put it bluntly, should have never been sent. These emails...

What’s Innovation Got to Do with It?

Have you ever wondered how Amazon keeps up its rapid-fire pace of launching new products and services or how they routinely make the top ten of Forbes “Most Innovative Companies?” At the core, is a focus on innovation and an obsession with its customers. Amazon’s theory is that innovation starts with hiring great people who at the core of their...

Turning your 2018 New Year’s Dream into Reality 

In my job, I have been privileged to work with thousands of leaders. Leaders who are passionate about life, and love what they do to earn their living. But some of the leaders I work with are able to accomplish significantly more than others. You may ask, isn’t their passion and drive enough? How are these people able to accomplish...

If We Are Doing So Great…Why is Morale So Low?

If We Are Doing So Great…Why is Morale So Low? Most of our clients have had one of their best years ever. The teams are exceeding their goals, customers are plentiful and happy and, most importantly for the shareholders, profits have never been higher. Another way to say this, the organizations we are working with are clearly winning. Despite this...

We Climb and Win as a Team…Period!

Every organizational leader can take a few lessons on building a high-performance team from the sport of mountain climbing; where they realize teamwork can mean the difference between life and death. On May 26, 2006, Lincoln Hall, an Australian mountaineer who had reportedly died the day before on his way down from the summit of Mt. Everest, was found just...

Caring is Crucial in Motivation

We recently worked with a manager who had multiple employees who went out of their way in exit interviews to tell Human Resources the negative feelings they had about their manager. The employees had two major complaints. One, the employees felt the manager did not communicate with them the important information they needed to do their jobs. Second, the employees...

8 Reasons Your Top Talent is Leaving

Today’s competitive labor market means employers need talented employees a lot more than talented employees need employers. And while pay and benefits are important, they don’t even make the list of most common reasons employees stay or leave an organization.   When employees quit and leave for another organization, many managers truly believe that people stay with a company, or...

Are You a Leader?

When you think of your title, how do you see yourself? Are you a leader, or are you the boss, supervisor, manager, director, general manager, vice president or president of a group of people?   There are hundreds of definitions of leadership and management. When we ask our clients, “What’s the difference between a leader and a manager?”, we get...

9 Ways to Enhance Top-Down Communication

Ensuring effective top-down communication is a key responsibility of senior management. However, many organizations still struggle with ineffective communication.   According to our benchmarks for Employee Opinion and Engagement Surveys, only 54.3% of employees feel that communication flows effectively from upper management to employees. This is unfortunate. When management doesn’t consistently communicate openly with employees, the result is an unproductive...

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